FAQ

What is Ex-Load?
Ex-Load – is a service, that allows you to store your files online and access them at any time.

Who uses Ex-Load?
Anyone can use the Ex-Load. As long as you have an Internet and need high-quality file hosting services, we will be with you.

Why should I use Ex-Load?
There are many reasons for using Ex-Load, such as:
– This is a free storage space.
– You can upload files and easily share with friends.
– You can download a large file, and send a link to an email.
– Easily accessible remote storage of your files.
– And also download files from friends, and much more…

How can I download the file?
There are 2 variants of download – free and PREMIUM, in free mode download speed is limited, in PREMIUM there are no restrictions .
To free download you need to select the link, click download, wait for the timer, enter the captcha and get a link to download.
To download quickly to buy PREMIUM (more in premium), click on the link and download.

I can not download multiple files! What is wrong?
Members who do not have PREMIUM, can not simultaneously download multiple files from a single IP address, there are some restrictions, to download a file, you should wait 24 hours.

Why do I have slow download speed?
Free download speed 100 kB / s, so the user is better to buy a PREMIUM and download files at the maximum possible speed. Also, we recommend using a download manager, as its functions include the ability to spool the file when it is broken Internet connection. .

Can I resume my downloads?
Yes, you can resume your downloads if you are using our PREMIUM account. During your downloads, you can pause it at anytime and resume it whenever you need to. In free form, resume downloads after the break internet connection as otherwise provided.

How long are stored files?
For registered users term file storage be 45 days from the last download. Heightened term file storage – 100 days from the any last download, determined individually for webmasters based on the possibility and necessity.

What is the maximum file size I can upload?
Maximum upload file size: – For Guest – 100 Mb. – For Members – unlimited.

What files can be downloaded?
All files that do not violate our Terms of service or laws in any country. Please let us know if you notice any violation, by selecting the link, and then send complain (more in Complaints).

Can I upload more than one file at a time?
Yes, you can upload multiple files at once.

Where do I see my link to the uploaded file?
Link will be in the center of the page once the upload is complete. If you frequently download files, we recommend that you sign up to manage your files in a topic – My files.

Can I delete my uploaded file?
Yes, after you download a file you can remove it, or if you are registered user, you can log into My files and remove selected file.

Why do I have slow download files?
Your download speed depends on the speed channel of your Internet Service Provider.

What gives the Premium?
– Unlimited download speed.
– Unlimited storage space.
– Unlimited upload Filesize.
– No advertisements.
– Download resumed on reconnect.
– Unlimited parallel downloads.
– No downloads delay.
– And many more…

How to get Premium?
To purchase a Premium must click “buy” on page Premium, select the most suitable payment option, and pay.
In our System there are several payment options – payment by SMS, payment by Webmoney and pay with Paypal.

Why did I not receive a reply to my SMS or the premium key I paid for Webmoney?
Please indicate your phone number in the standard international format (Here is a sample +7921xxxxxxx), the number that you sent your SMS to and the text of your SMS. You should also indicate the amount deducted from your phone bill. Otherwise you can indicate the number of the wmz wallet that you paid from. This information is necessary for us to resolve the problem and send your the premium key.

What is the speed I would have if I use PREMIUM?
Speed of downloading the file using a PREMIUM average of 100 Mbit / sec., But only if your channel is this capable.

I have the Premium, but your service does not recognize me. What is wrong?
Please make sure that your browser allows cookies. Make sure also that the software you are using does not block cookies (some Firewalls do).

I paid for my Premium, what’s next?
If you have purchased PREMIUM using your account registered on the site ex-load.com, then your account on the site automatically becomes a PREMIUM-Account for the period of purchased PREMIUM.
All subsequent purchases PREMIUM using a account will increase the premium services on the site for a period of purchased code PREMIUM. All files on the links that take you to the site of ex-load.com using a PREMIUM-Account, you can download at maximum speed.

Refund money for the purchased Premium Access
If after payment of premium access, you might not be able to use the service because of inaccessibility of our service, or you are dissatisfied with the quality of service, we will refund you the amount of acquired premium access.
For this let us know via the contact form your Premium login on site Ex-Load.com, date of purchase Premium access, payment method, and reason for the return payment.
Refunds will be made within 24-72 hours from the time of filing application. We reserve the right not to return the money if the information you provide has not been confirmed.
Money don’t refund, if for some reason, the downloaded files will not meet your expectations.
Money don’t refund for unused Premium days.

I do not have an account, where do I register?
To register you must go to the link Sign Up.

Why register on the site?
Registration on this site gives you more features, such as:
– Unlimited upload Filesize.
– Unlimited storage space.
– Your files are stored 45 days after last download.
– Remote upload files.
– Upload files via FTP access.

How can I change my password?
To change your password you must go into My Account enter the new password and save.

I forgot my password, how can I restore access to your account?
To do this, click on the link Forgot your password? and enter your email. Our system will send a link to change your password on your email.

If you can not find an answer to your question you make use the form Contact Us.

How and where can I send a complaint?
To send a complaint on the doubtful file, you make use the form Contact Us

You will see a form of application to delete a file from a server file hosting ex-load.com. We guarantee to process an application within 24-72 hours from the time of filing and immediate removal of the materials in case of its illegal distribution. Our service operates within the strict framework of the legal field and is ready to cooperate with copyright owners for protecting their property from illegal distribution in network.

Please specify following information in your application:

1. Your real name, surname and contacts(e-mail, phone number, real address);

2. In case you are officially authorized to represent an organization which rights were violated, please specify the name of organization and your position;

3. Brief explanation of the claim with indication of your(or a company you represent) relation to the content discussed; you have also to confirm that you’re absolutely sure that the copyright infringement took place and all the information you gave is trustworthy.

All the information is essential for a impartial decision making on a content stored by our user, whom with we are tied by obligations described in the rules of ex-load.com service. Therefore we earnestly ask that you responsibly fill the application, which will be considered only provided that you answer all two questions in detail.

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